# How to View if a Contact is a Hard Bounce

If a specific contact is complaining that they are not receiving their email, they might have been flagged as a hard bounce.

To view if a contact has been flagged as a hard bounce by UMPIRE, follow these instructions:

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## 1. Navigate to the People tab in the Target screen

[![Screenshot-2023-10-27-153122.png](https://resources.teksideconnect.com/uploads/images/gallery/2023-10/scaled-1680-/Screenshot-2023-10-27-153122.png)](https://resources.teksideconnect.com/uploads/images/gallery/2023-10/Screenshot-2023-10-27-153122.png)

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## 2. Using the filter options for the fields, Enter in Criteria so that you can locate the contact you wish to view

[![Screenshot-2023-10-27-153249.png](https://resources.teksideconnect.com/uploads/images/gallery/2023-10/scaled-1680-/Screenshot-2023-10-27-153249.png)](https://resources.teksideconnect.com/uploads/images/gallery/2023-10/Screenshot-2023-10-27-153249.png)

- Tip: The most common way to locate a contact is email address. Just click the filter option on your email field and type/paste in the email address of the contact you are trying to view.

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## 3. Click on the "View" icon next to the Contact

[![Screenshot-2023-10-27-153311.png](https://resources.teksideconnect.com/uploads/images/gallery/2023-10/scaled-1680-/Screenshot-2023-10-27-153311.png)](https://resources.teksideconnect.com/uploads/images/gallery/2023-10/Screenshot-2023-10-27-153311.png)

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## 4. On the Right Panel, you can view if a contact is a Hard Bounce

[![Screenshot-2023-10-27-153354.png](https://resources.teksideconnect.com/uploads/images/gallery/2023-10/scaled-1680-/Screenshot-2023-10-27-153354.png)](https://resources.teksideconnect.com/uploads/images/gallery/2023-10/Screenshot-2023-10-27-153354.png)