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ANSWER: When your community is set up in CONNECT, we ask for a domain that you would like to use for your email messages. This domain is setup in the backend by our Connect Support team so that you may set up any email address that uses that domain. For exampl...

ANSWER: Lists files need to be saved as a .CSV (Comma delimited) file in Excel with UTF-8 encoding.    Each column should have a header that indicates what data is below it. See below for steps and examples. 1.  Open your list in Microsoft Excel   2...

ANSWER: Subscriptions are a collection of people who have decided at one point to receive or not receive, all or specific email communications from your company.In a majority of cases, email programs only have one Subscription. The customer either does or does...

  Welcome to Connect, the messaging platform built by marketers for marketers, to make your life easier.   With Connect you can: •Gather content, contacts, and reporting analytics all in one place •Create and deploy digital messages in record time â€...

As CONNECT is a continually evolving software solution there are a few minimum system requirements required to ensure optimal user experience. System Requirements: Internet connected computer. It is best to use a high-speed connection and a windows or mac ...

Data Extensions allow you to connect values from your contacts with additional data, such as assigned agent information and preferred store information.These extensions are a great way to not only manage your separate lists of information, but insert that in...

The first step to using CONNECT is setting up your digital messaging community. CONNECT Support will set up your community when you sign up. They will also contact you to discuss who should have access to your community. If you need multiple communities (fo...

Messages contain all of the content you will be using to deploy to your contacts. When creating a message, you provide the sender information, subject line and template you wish to send. Messages can be re-used over and over again in your deployments to allow ...

When creating fields within your DataMart there are 4 different data types to make note of: Email Address - This data type is for collecting email addresses for your contacts for use with segmentation and deploying email type communications. In most situati...

Deployment indicates the act of combining a message with a list of recipients for the purpose of sending them content through UMPIRE.  This could mean that you are sending an email message to a list of 1000 recipients through UMPIRE or you have a Welcome prog...

Behind every database is set of data points that you have decided to collect. These points provide not only a way to organise the data you collect, but also allow you an easy reference point to segment on. Fields are data points that you have pro-actively dec...

The driving force behind any email program is the Opt-in/Opt-out process that has been put into place. This will allow customers to start receiving your email campaigns or stop receiving them.  Subscriptions helps you manage this process. Subscriptions are a...

Record types give the user the flexibility to flag individuals in their DataMart as employees or account stakeholders so that they may be included in certain processes throughout the email campaign. Listed below are the different types of records that can be ...

Coding HTML for email might sound easy, but there are a lot of industry best practices that you might want to know before you begin. General Do not use <div> tags Do not use <p> tags Do not use padding anywhere All content must be tabled ...

Recently, you might have seen some interesting symbols appearing in your inbox. Unicode Symbols have started to make an appearance in subject lines and Digital marketers are using them to their benefit to get noticed in a sea of text based subject lines. We te...

There are plenty of times where marketers wish to send out several different deployments around the same time as each other. The biggest issue that arrives with this tactic is that the deployment lists/segments being used in the deployments, often have overlap...

Personalization is a great way to engage your subscribers.  Do it right and your subscribers will feel that you know and care about them. We can help you do it the right way. 1.  Create a New Segment with the definition "First Name is empty" and Save   ...

When building your email program, you might find the need to target "New Subscribers" for use in your Welcome Program.  Using the CONNECT segmentation tool, you have the ability to segment on your subscriptions which allows you capture your new subscribers fo...

When using the template editor, you might come across situations where you want to use the same text formatting (color, size, font, etc.) in another part of your email.  This quick tutorial will show you the best way to copy text formatting from other parts o...